The KPMG Poland report “CX, the main goal of business transformation” 2020 shows that there is a very strong relationship between Customer Experience and Employee Experience. The report proves that market leaders perform well in both of these areas. Are the current trends reflected in the SAP portfolio? Customer engagement – In the world of B2B […]

Can you make millions on one button? The growing popularity of User Experience concept and stories of successes in this area say: yes. Forbes also proves that UX methods are effective. According to the magazine, customers that accumulate positive experiences in contact with a brand are ready to spend even 140% more, compared to customers […]

On average, 24% of employees are very satisfied with their work. As many as 58% of Poles are usually satisfied with it. HR departments are working on that, supported not only by research but also by modern technologies, such as SAP SuccessFactors. What did they manage to determine? What innovative trends do they follow? Commitment […]

Times have changed, and businesses should not return to the time before the pandemic. End customers have become accustomed to new opportunities that limit direct physical contact and allow them to complete processes and transactions without leaving home. The new reality of business involves introducing many changes to the organization. Technological improvements are often just […]