The reporting of breakdowns and faults is one of the most difficult forms of contact with a customer. The necessity to take rapid action, calm down the customer, ensure professional maintenance and repair services by a competent specialist… all this means that good will is not enough to carry out the entire repair process quickly […]

HICRON Fiori for Automotive components provides Automotive industry-specific functionalities enabling Vehicle, Parts and Warranty Claims processes to be managed using the latest SAP S/4HANA related technologies, i.e. SAP FIORI UX and Embedded Analytics. One of Hicron’s Apps of the SAP Fiori Suite is Vehicle Configurator.  Business Scenarios As a FIORI app, Variant Configurator can be […]

Hicron has been supporting automotive companies for 13 years. Based on experience gained by the cooperation with manufacturers (OEMs), importers and dealers around the world, we have developed our own best practices in supporting business processes specific to the automotive industry. Following the trends, we have taken our competences to a higher level by working […]

The automotive sector is very complex. The number of processes within this industry calls for a vast number of reliable and well-thought-out tools to streamline all activities and make it possible to achieve envisaged targets and profit. In this context, Hicron has a very visionary approach. The solutions offered by the Wrocław-based company not only […]

PCoE Certificate without audit, or how Hicron has become top of the class The beginning of July was marked by a huge success for the company. The initial preparations for PCoE recertification were suspended. Why? We were granted the certificate without audit and long months of collecting the relevant documents. For the first time in […]

SAP Dealer Business Management is a solution combining the basic functions of sales, service, warranty and unique financial options for authorised vehicle importers and dealers. It includes sales support for new and used cars, after-sales service, sales of spare parts and accessories, and contact management. SAP DBM is precisely adjusted to the needs of the […]