The team of Hicron consultants continues to support services for SAP systems at KPPD Szczecinek SA, one of the leading timber manufacturers. The cooperation covers application service, BASIS and SAP Maintenance.
The beginning of this cooperation dates back to 2013, when Hicron conducted an upgrade of SAP ERP and SAP Business Warehouse. Along with updating the system, they did work to increase system functionality in the most important areas for KPPD.
During the two years of intensive cooperation, Hicron consultants proved to be a fully committed team of professionals. The whole process of the upgrade, migration and acquisition ran smoothly, according to a jointly agreed schedule. The clear structure of the department and convenient system of processing service requests has been confirmed in practice, with rapid consultant response and professional problem solving – says Piotr Podgorski, IT Manager at KPPD Szczecinek SA. Hicron’s professional support and proactivity allow for perfect system maintenance – during the course of our cooperation, the SAP environment has been running continuously.
Cooperation with KPPD has been extended for another two years. The same will go for support for application services and BASIS in all modules of SAP. As part of the SAP Maintenance, Hicron provides KPPD with regular updates, as well as service for the disposal problems caused by defects in the code attributable to SAP.