As part of the application service, consultants at Hicron offer advice and assistance in solving current problems and support the SAP system in all key areas of the company’s activities (support carried out by the service team at Hicron), as well as development works to support business customers.
The scope of the application service includes assistance in the use of non-SAP applications, such as JAVA, .Net, PHP (service delivered as part of the Enterprise Software Services package). Comprehensive support in the ongoing operation of the system provided by Hicron is a guarantee of its proper functioning; it also helps to minimize expenses related to maintaining an IT system and creating its own IT maintenance team.
Benefits of working with Hicron:
- Flexibility: the scope of support agreed individually with each customer. Very broad competences covering all solutions and applications implemented by Hicron.
- Security: at Hicron, the application service is provided by a separate team (not implementation consultants), what allows us to maintain quality and timeliness of work at the highest level.
- Monitoring: we work with the customer under the terms of SLA, all work processes are recorded in the request handling portal. Compliance with reaction times and high service quality are our highest priority.
- Internationality: we provide services to our customers in Poland and abroad, both small companies and multinational corporations. Multilingual support.
Meeting the SLA conditions, high efficacy and availability of the systems, as well as a professional approach and commitment to the development of the SAP environment allow us to focus on our core business areas, without the need to invest in the niche competences of the company, so we can leave it to the specialists from Hicron.
Tomasz Bandurski, ERP Systems Manager at Play