Within the SAP BASIS service our customers have the possibility to benefit from three Packages characterised by different support levels
- Platinum Package – includes more than 80 pre-defined administrative activities. Prepared for companies, which can pass entire responsibility for the system administration onto their partners.
- Gold Package – includes over 60 administrative activities. Dedicated to companies in possession of their own administrative teams complemented by external support.
- Flexi Package – a number of administrative activities and scope of the support are defined on a case-by-case basis, depending on the customer’s requirements.
- Flexibility: offer customisation depending on customer’s needs
- Experience: long-term customers system management. Proven methodology, constant improvement, custom proven solutions
- Competence: confirmed by certificates and customer references
I am not aware of any other company that would have methodology as clearly defined and rules of cooperation with the customer as precisely established as Hicron.
Piotr Podgórski, IT Manager, KPPD Szczecinek