Three levels of BASIS support – which one suits your company best?

We want to give you support that is flexible and tailored to your needs. This is why within the SAP BASIS service you have the possibility to benefit from three Packages characterised by different support levels:

  • Platinum Package – includes more than 80 pre-defined administrative activities. The package was prepared for companies, which can pass entire responsibility for the system administration onto their partners.
    Outsourcing the system maintenance to external partners increases security and minimises the risk of disrupting the continuity of your business processes.
  • Gold Package – includes over 60 administrative activities. Dedicated to those companies that have their own administrative teams.
    In this package, Hicron’s role is to complement the competencies of existing IT / BASIS resources in your organization.
  • Flexi Package – in this option, a number of administrative activities and scope of the support are defined on a case-by-case basis, depending on the customer’s requirements.
    We create a remote administration service of SAP systems tailored to your needs. All you have to do is choose and define the tasks that we have to perform for you. The package is dedicated to companies whose needs require a special, unique approach.


SAP BASIS Hicron – why you should try it

  • Flexibility: we offer customisation depending on your needs;
  • Experience: we manage customers system for years. We have tested the methodology, we are constantly improving, and at the same time we design and try out our own solutions.
  • Competence: our skills and success are confirmed by numerous certificates and customer references.


Do you want to know more? Contact us and discover support for your business!


I am not aware of any other company that would have methodology as clearly defined and rules of cooperation with the customer as precisely established as Hicron.

Piotr Podgórski, IT Manager, KPPD Szczecinek