Solution description:

Hicron System Monitoring Tool is provided to all our customers as part of the system administration service. The solution enables the automatic detection of any system threat that could endanger the system’s work. Detection is performed by monitoring if the system efficiency threshold values are exceeded. Hicron creates alerts integrated with the ticketing system. These alerts are subsequently passed to the service team for analysis and daily monitoring report preparation. The solution is provided within the SAP Basis service and is charged on a service request handling basis.

Solution benefits:

  • Stability: efficient and stable work of SAP systems, multi-layer system monitoring
  • Accessibility: costless solution integration, administrative costs reduction, high value of business availability factor
  • Optimisation: automated, fast issue processing, cyclical reports
  • Pro-activity: potential threat information.