Operational Clarity Assessment

A structured, low-risk way to identify where your processes are holding your business back and what to fix first. Known as the Clarity Challenge, this is a signature offering from Hicron Australia.
Operational Clarity Assessment

When things feel inefficient – but it’s unclear where to start, organisations often sense that something isn’t working as it should. Processes feel slow. Costs are higher than expected. Teams are frustrated. 

Yet despite this awareness, meaningful change often doesn’t happen – not because of a lack of intent, but because of a lack of clarity.

  • What exactly should be changed?
  • Where will improvements deliver value? 
  • And how do you align different stakeholders around one direction?

Why process improvements often stall

Our clients typically experience one or more of the following: 

  • A general sense that change is needed, but no shared understanding of priorities 
  • Conflicting stakeholder perspectives that make alignment difficult 
  • System-generated assessments producing data without actionable insights 
  • Business cases lacking credible, quantified cost vs. benefit analysis 
  • Failed or stalled initiatives leading to low motivation and decision paralysis 

Technology alone rarely solves these problems. What’s missing is experienced interpretation, prioritisation, validation, and guidance. 

Our solution: expert-led clarity, backed by data

The Operational Clarity Assessment is a focused engagement designed to give you a clear, shared, and actionable picture of your current processes – without committing to a full-scale transformation upfront. 

You will work directly with an experienced Hicron Blackbelt who combines deep stakeholder insight with SAP Business Process Transformation Suite (including SAP Signavio) to turn complexity into clarity. Together, you will:

  • Identify small, high-impact improvements that can be implemented quickly
  • Prioritise changes so that those with the lowest risk and the highest chance of success come first
  • Assess the cost and feasibility of each improvement, ensuring initiatives are truly worth pursuing
  • Produce a clear, actionable roadmap that is ready for execution

Even more importantly, your process optimisation roadmap will be:

Aligned and approved by your stakeholders through a collaborative process
Validated by a seasoned Hicron Blackbelt to ensure practical, data-driven recommendations
Ready to execute, enabling your organisation to confidently start applying changes that truly matter

This approach ensures all perspectives are considered, risks are minimised, and your organisation invests in improvements that deliver real results.

How the Assessment Works

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Stakeholder alignment interviews

Your dedicated Hicron Blackbelt will lead a structured conversation with your key stakeholders to understand: 

  • Where inefficiencies are felt 
  • What outcomes matter most 
  • Where previous initiatives have struggled 

This step ensures all perspectives are heard and aligned around a single, shared objective from the outset.

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Process assessment

Where necessary, we may use tools such as SAP Business Process Transformation Suite, including SAP Signavio and SAP LeanIX, to analyse your existing processes and/or system architecture and help you identify and quantify the effect improving: 

  • Bottlenecks and inefficiencies 
  • Process variations and rework 
  • Data-grounded opportunities 
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Expert interpretation
& prioritisation

Your dedicated Hicron Blackbelt will help you:

  • Interpret results in clear business terms
  • Assess the cost of each improvement, going beyond what the tools can suggest
  • Identify small, high-impact improvements to address first
  • Quantify potential benefits wherever possible 

The result is a prioritised, actionable roadmap that is stakeholder-aligned, expert-validated, and ready to implement.

Clear recommendations
& change support

You receive: 

  • A transparent overview of the process performance you choose to review 
  • Prioritised, practical recommendations 
  • Guidance on the most straightforward way to move forward – with or without further engagement 

The assessment is scoped to your organisation’s needs – we focus only on the areas you want examined, ensuring your team remains in control at every step.

Designed as a first step – not a commitment

The Operational Clarity Assessment is contained in scope by design. You gain clarity, insight, and direction – and remain fully in control of what happens next. Many clients use this assessment to validate internal assumptions before deciding on further steps.

There is no obligation to continue beyond the assessment, and no pressure to commit to a larger program.

Contact Request

Ready to gain clarity?

If your organisation feels that processes could work better – but you need a clear, structured way forward – the Operational Clarity Assessment is a sensible place to start.

A short discussion to understand your situation and determine the next steps.
30 minutes · No obligation · Confidential

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