Atlassian consulting

We provide high-quality solutions that enable our Clients to take full advantage of the capabilities of Atlassian products (such as Jira Software, Jira Service Management, and Confluence) and achieve tangible business results. We share our knowledge and best practices to optimize the processes in your company.
Atlassian consulting

About the solution

Atlassian products support the fulfillment of business needs. The tools work well for both small businesses and large organizations as they are affordable, innovative, and intuitive for users. Their versatility as well as ease of configuration and expansion allow them to be adapted to the individual expectations of Clients. Jira’s usefulness is also evidenced by its popularity, with more than 30% market share in project management tools.

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years of experience in providing IT solutions for companies
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projects completed for clients all over the world

We provide comprehensive services in the field of Atlassian tools. We focus on the goals set by the client and select the most optimal offer for their implementation. Our services include:

  • implementation of Atlassian systems (Jira Software, Jira Service Management, Confluence)
  • system maintenance and development (Jira Software, Jira Service Management, Confluence)
  • migration of Atlassian solutions to Cloud and data center
  • system integration Jira-Jira and Jira-third party
  • license sale and management
  • training and workshops

Hicron experts take care of our Clients’ comfort at every stage of cooperation, and their experience, knowledge, and unique competences allow them to cope with any challenge. We adjust tool configuration based on previous analysis and show how to take full advantage of their capabilities.

Our services

Implementation – Jira and other Atlassian products

Development and Maintenance – Jira and other Atlassian products

Integration and migration – Jira and other Atlassian products


Regardless of whether you are about to implement Atlassian products or want to optimize your current solutions, our experts can help you choose and optimize them in accordance with your organization’s needs. Our offer includes the following tools:


Over 75,000 companies worldwide use Confluence. It is a tool designed with remote access in mind. It provides a workspace where teams can share knowledge and collaborate.


Benefits of implementing Confluence in an organization:

  • creating an organized space for storing documents in an organization
  • support for users in terms of document segregation
  • creating transparent internal and external documentation and knowledge bases
  • providing different levels of security for different restricted documents
  • better communication thanks to the creation of blogs informing employees about changes
  • greater efficiency and the ability to work with templates depending on the needs of the organization
  • content sharing
  • powerful tool for collaboration and project management
  • ability to integrate with Jira Software and Jira Service Management
  • quick search for information with full-text search

Jira Service Desk

Jira Service Management is Atlassian’s service management solution for all teams. Based on the Jira system, the solution allows you to deepen service management processes in the area of requests, incidents, problems, changes, knowledge, resources, and configuration. It gives you access to ready-made ITIL process templates, and thanks to the built-in SLA functionalities, it allows you to monitor the status of implementation and its duration. Jira Service Management is designed to help unlock the potential of highly dynamic teams by:

  • enabling each team to quickly deliver high-quality services,
  • increasing work transparency,
  • accelerating workflow between development, IT, and business teams.

Implementation of Jira Service Desk enables:

  • management of client service processes
  • automation of repetitive tasks, which relieves teams and saves their time
  • monitoring of relevant indicators
  • creating a transparent client portal
  • advanced reporting with a simple wizard with graphical functions
  • management of incidents, problems, changes, configuration
  • request queuing
  • building registers of configuration items

This solution will streamline the work of IT teams, but also the service support department or internal Service Desk. When integrated with Confluence, it enables the creation of a knowledge base that displays the most common problems and, based on the history of requests, suggests options for solving them.

Jira Software

Jira Software will improve the work of your Agile development team. It enables detailed project planning and supervision based on the Agile management methodology. Using its functionality is intuitive, and workflow configuration is fully personalized. Thanks to full transparency, it is always clear who commissioned a given task and what errors or obstacles occurred during its execution.


Advantages of using Jira Software in your company:

  • ready-made project templates (Scrum, Kanban)
  • adjusting workflows to teams
  • scheduling tasks by creating pages, sprints, and prioritizing them
  • advanced reporting and full progress visibility
  • task and event management
  • automation of repetitive tasks
  • work management with advanced Agile boards
  • faster access to information and easy one-click search of results
  • saving time and transparency of information thanks to reduced flow of e-mails
  • drag and drop function allows you to easily move tasks to a more appropriate place and add attachments


When implementing Atlassian products, we make sure that the target users are able to fully use their potential. We conduct trainings in the form of theoretical and practical classes, also on the Client’s premises. During the learning process, we share our practical knowledge, and employees can test their skills directly using Jira systems.

The training and workshop service includes:

  • organization of professional training courses meeting the needs of the users
  • selection of the scope and form of training
  • preparation of materials for the client regarding the scope of the training
  • on-line or on-site training
  • training for end users or system administrators

Hicron trainings are conducted by experienced trainers who have practical knowledge regarding the use of Atlassian solutions. Workshops can be aimed at both beginners and more experienced users. We explain how to get the most out of the implemented technology, support the development of competences, and help gain self-confidence in using Jira Software, Jira Service Management, and Confluence.

Partnership with Atlassian

At Hicron, we approach Atlassian projects with diligence, maintaining the highest levels of professionalism and innovation. This is supported not only by our experience, passion, and expert staff, but also by the Atlassian Solution Partner status of our company, Hicron Australia PTY LTD. This is a title that our specialists have worked hard to achieve, enabling them to acquire and deliver specialist knowledge as well as prepare tailor-made solutions and services for our clients. All Atlassian projects and implementations at Hicron meet the software producer’s quality standards. We provide implementation services for these systems in Australia, Poland, and around the world.


Talk to us

Let’s discuss which tools align with the unique characteristics of your company and whether introducing new solutions is currently necessary for your organization. During a free consultation, one of our experts will explore this topic with you and then within 2 days* you will receive an analysis from us specifying the suggested tools.
This will spare you the time typically required for market research and learning about the functionality of tools. It will also provide a thorough comparison of the tools, facilitating the selection of the one that meets all your business requirements.

Who is the consultation for?

We have introduced this service for companies with at least 20 employees which are continuously growing or need new solutions to streamline their day-to-day operations.

How do I prepare my company for the consultation?

Upon receipt of your application, we will contact you to provide you with the necessary instructions and suggest a suitable date.

How is the consultation held?

The consultation will be conducted online.

*2 days: this is the time we usually take to prepare the analysis, but particularly demanding studies may require more time.

Get your free consultation by filling out the form!


Solution Architect
We are a partner in business. We start our work with a detailed analysis to choose the best solution for your organization. We want to be sure that our offer meets all expectations.
16 years on the market allowed us to develop a unique methodology for conducting development and service work. We have extensive experience in providing IT services for business (SAP system). We pay attention to changes in the market, which is why we are constantly expanding our portfolio of services in line with the growing needs of our Clients.
Team of experts
Our team is continuously developing its competences. We participate in training courses and industry events to design challenges according to the latest trends. The certificates we hold not only prove our technical skills, but also knowledge in the field of service and project management.
Knowledge of Atlassian products
At Hicron we have been using Jira Software, Jira Service Management, and Confluence since 2015. Based on our own experience, we can suggest to our Clients the most efficient way to implement, use, and integrate Atlassian products.

Cooperation models

We make sure that cooperation models with our clients meet their needs related to project timeline, budgeting methods and scheduling. We offer three variants of cooperation: 

girl in the car

Time & Materials

city traffic

Fixed Price

Team Extension

Contact Request

Let’s talk about the processes in your company 

Everyday challenges are easier to tackle when you have the right tools! Contact our consultants to find out which customized software will boost your organization's efficiency. Contact us for a free consultation if you need help choosing the right Atlassian tool.
Artur Atlassian expert

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