Atlassian products support the fulfillment of business needs. The tools work well for both small businesses and large organizations as they are affordable, innovative, and intuitive for users. Their versatility as well as ease of configuration and expansion allow them to be adapted to the individual expectations of Clients. Jira’s usefulness is also evidenced by its popularity, with more than 30% market share in project management tools.
We provide comprehensive services in the field of Atlassian tools. We focus on the goals set by the client and select the most optimal offer for their implementation. Our services include:
Hicron experts take care of our Clients’ comfort at every stage of cooperation, and their experience, knowledge, and unique competences allow them to cope with any challenge. We adjust tool configuration based on previous analysis and show how to take full advantage of their capabilities.
Regardless of whether you are about to implement Atlassian products or want to optimize your current solutions, our experts can help you choose and optimize them in accordance with your organization’s needs. Our offer includes the following tools:
Over 75,000 companies worldwide use Confluence. It is a tool designed with remote access in mind. It provides a workspace where teams can share knowledge and collaborate.
Benefits of implementing Confluence in an organization:
Jira Service Management is Atlassian’s service management solution for all teams. Based on the Jira system, the solution allows you to deepen service management processes in the area of requests, incidents, problems, changes, knowledge, resources, and configuration. It gives you access to ready-made ITIL process templates, and thanks to the built-in SLA functionalities, it allows you to monitor the status of implementation and its duration. Jira Service Management is designed to help unlock the potential of highly dynamic teams by:
Implementation of Jira Service Desk enables:
This solution will streamline the work of IT teams, but also the service support department or internal Service Desk. When integrated with Confluence, it enables the creation of a knowledge base that displays the most common problems and, based on the history of requests, suggests options for solving them.
Jira Software will improve the work of your Agile development team. It enables detailed project planning and supervision based on the Agile management methodology. Using its functionality is intuitive, and workflow configuration is fully personalized. Thanks to full transparency, it is always clear who commissioned a given task and what errors or obstacles occurred during its execution.
Advantages of using Jira Software in your company:
When implementing Atlassian products, we make sure that the target users are able to fully use their potential. We conduct trainings in the form of theoretical and practical classes, also on the Client’s premises. During the learning process, we share our practical knowledge, and employees can test their skills directly using Jira systems.
The training and workshop service includes:
Hicron trainings are conducted by experienced trainers who have practical knowledge regarding the use of Atlassian solutions. Workshops can be aimed at both beginners and more experienced users. We explain how to get the most out of the implemented technology, support the development of competences, and help gain self-confidence in using Jira Software, Jira Service Management, and Confluence.
We make sure that cooperation models with our clients meet their needs related to project timeline, budgeting methods and scheduling. We offer three variants of cooperation:
