About the solution
We know how important it is for software to work reliably, which is why we offer our Clients not only comprehensive implementation, but also maintenance and development of Jira Service Desk, Jira Software, and Confluence systems. Once Atlassian products are implemented, our experts ensure smooth operation of applications and support in solving any potential problems.
Regardless of whether you are using Atlassian products in the Server, Data Center, or Cloud version, you will find the right level of support in our offer. We also provide advice in choosing the optimal pricing plan.
The client decides whether the tools are installed in Cloud or on their own servers. Our team of experts makes sure that they work properly. We offer maintenance services for the Jira system and other Atlassian products, including:
- problem diagnostics
- carrying out upgrades
- software supervision and periodic performance audit
- expert support
- license management (renewal, increase, decrease)
- managing add-ons installed on an instance
We not only implement future-proof solutions, but also ensure that they work reliably. Thanks to our short response times, you can be sure that no downtime will disrupt your organization. Hicron specialists take care of updating, configuring, and maintaining the platform, while employees can perform their duties without hindrance.
We also offer technical support, workshops, and consultations to help you use Atlassian software effectively. We know how important continuous contact with the Client is for successful cooperation, so we remain at the disposal of our partners for any questions or concerns.
At Hicron we implemented a special ticketing platform based on the Jira Service Management application, which collects all client requests in one place. It is a simple and intuitive system that improves quality, reduces service time, and speeds up communication. It helps solve problems more effectively, and gives the client insight into the progress of work. We also have practical knowledge in the use of this tool and, based on our experience, we can advise the client on the optimal solutions needed in their company and indicate the most necessary functionalities.