Digital Software Services at Hicron: transparency and professionalism

Digital Software Services is a unique team in the structures of Hicron. The core of our business is the implementation, development and maintenance of SAP systems. However, we have always made efforts to ensure the complementarity of the services offered to our clients. That is why, in 2012, we created the Enterprise Mobility team, which – through Enterprise Web – evolved into Digital Software Services: an area where a team of experienced software engineers use Java, .NET and other technologies to help our clients achieve an edge over the competition.

At that time, the owners of the company decided that it was necessary to extend the portfolio of the company’s services and include non-SAP technologies, particularly mobile solutions – which were only a fledgeling technology on the business market.

Today, the Digital Software Services team is an important part of Hicron’s business. Led by Marcin Połulich, Team Manager, it implements projects using the web and mobile technologies for clients all over the world. What does the everyday work of almost forty software engineers look like?

Why should you choose DSS-Hicron as a partner to the next project?

Working philosophy of the team

The word “team” is particularly revered at DSS, not only in the context of the team working on projects for the client – it also refers to a group of experts in their field who actively share their knowledge and support each other when the project becomes particularly difficult.

Real teamwork is the key to creating a strong and efficient division. We frequently look for solutions together and talk with each other a lot. We organise the work of every division and employee in the same way – the good of the team is the priority. We try to not hide inside our own code and do our best to support each other every day. And it really works

Marcin Połulich

digital software services manager

Audit in the service of business objectives

The so-called helicopter view also enables a unique perspective on the entire project implemented with the client. Software engineers (not only coders – as emphasised by Marcin) require a bigger picture of the project in the technological and business context in order to make sure that the delivered product actually meets the client’s needs.

Communication = transparency

Full transparency between the DSS team and the client is ensured at all times. Team members believe that only open communication, which addresses successes as well as risks, can lead to the successful completion of the project and fulfillment of business objectives. This way, the client knows everything about the planned activities, status of implementation of current stages and potential variations and needs for adaptation of the technology to business requirements (e.g. when the project requires a later version of Java), and it trusts the project team, while the members of the DSS team can enjoy significantly higher comfort of work and interaction with the client’s team.

Transparency is also the guiding principle for communication inside the team: being open to new knowledge and sharing their own skills with other team members contribute to an atmosphere of mutual support. This way, the DSS team can implement even the most complex projects as a single team.

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