Employee Journey Map – what is it?
An Employee Journey Map is a way to visually present an employee’s path in a company, taking into account key experiences. It includes stages such as recruitment, onboarding, promotions, training, and potential offboarding. Mapping the employee experience supports the identification of their emotions at each stage of their career, as well as their individual needs.
An Employee Journey Map provides answers to questions such as:
- which organizational activities are most important from the employees’ perspective?
- what motivates them to develop?
- Which areas of human resources management in the company require improvement?
A well-designed employee journey map makes it possible to see how the organization functions from the perspective of its workforce. It is an investment in building a positive workplace culture.
Employee Journey Map – application
Creating an Employee Journey Map brings many benefits to organizations. Thanks to employee journey maps, they can respond more quickly to signs of employee dissatisfaction, which directly affects loyalty and retention rates. Mapping also makes it easier to identify so-called critical points that negatively impact engagement or performance. The result is increased productivity as well as improved employee satisfaction.
An Employee Journey Map helps improve a company’s image as an employer, making it easier to attract new talent in the future. It also enables the adjustment of HR strategies to current needs, making them more effective and efficient.
How to create an Employee Journey Map?
The first step in creating an employee journey map is to define the key stages, from the first contact with the company to the present. The next step is to collect relevant data. Surveys and interviews are useful for learning about employees’ opinions and gaining insight into their experiences.
The next stage in creating an Employee Journey Map involves using visualization tools. Remember that the graphical representation of an employee’s path should reflect their expectations, current needs, and emotions at each stage of their career. However, preparing the map is not the end. It is worth revisiting it regularly to identify areas for improvement and select the appropriate course of action.
Employee Journey Map and SAP SuccessFactors
The visualization of an employee’s career path and experiences is supported by solutions such as SAP SuccessFactors. This advanced platform offers a wide range of features tailored to each stage of the employee journey, including recruitment and onboarding, development, training, and potential offboarding. The platform focuses on employee experiences and needs while aiming to improve operational efficiency.
Just like an Employee Journey Map, SAP SuccessFactors enables tracking an employee’s employment history, competencies developed within the company, and career progression. However, the system offers much more. It provides HR departments with the knowledge and tools necessary to genuinely improve employee experiences, which in turn increases their effectiveness in building team engagement and, consequently, delivering better business results. There is no doubt that mapping the employee journey with SAP SuccessFactors becomes significantly easier, and the system’s numerous features and access to reliable analytical tools make it possible to respond quickly and adjust strategies to the current needs of teams.
