Redefine your aftersales service with SAP and digital solutions

Enhance Efficiency and Value in Aftermarket Support
Redefine your aftersales service with SAP and digital solutions

Unlocking Potential in Aftersales Service Operations

For automotive importers, distributors, and national sales companies, aftersales service is no longer just about maintenance—it’s about creating lasting customer relationships and generating new revenue streams. 

The path to a future-ready aftersales service model is not without obstacles: 

Outdated processes
are no longer sufficient to satisfy today’s customer expectations. Modern consumers are looking for products that come with seamless, value-added experiences in aftersales services.  
Fragmented IT
systems can severely disrupt effective predictive maintenance and spare parts management. This leads to delays and inefficiencies in handling vehicle maintenance, warranty claims, and parts inventory across multiple platforms. 
Increasing Complexity of Maintenance
As vehicles become more sophisticated, providing effective predictive maintenance and vehicle-specific services becomes more challenging. 
Limited Service Innovation
Without innovative approaches, many automotive businesses miss the opportunity to tap into new revenue streams, limiting their aftersales potential. 

These challenges make it  more difficult to remain competitive in an era where servitization and mobility solutions are shaping the automotive industry. 

Partnering for success: your guide to overcoming aftersales hurdles

To successfully navigate these pain points, automotive companies need the right IT solutions to  streamline aftersales processes, create new revenue streams, and boost customer satisfaction. This is where Hicron steps in! 

We have been a trusted partner in the automotive sector for nearly two decades, specializing in the implementation of SAP solutions tailored to the industry’s unique needs. Our expertise in working with the automotive sector enables businesses like yours to seamlessly integrate and manage aftersales services. With solutions like SAP VMS, Spare Parts Management, and SAP WTY, we can help you improve operational efficiency, reduce costs, and elevate the customer experience. 

We collaborate with a diverse range of automotive companies:  

  • Passenger Cars
  • Commercial Vehicles: trucks, trailers, and tippers
  • Buses and Coaches
  • Construction Vehicles
  • Agricultural Vehicles
  • Special Vehicles: fire trucks, ambulances, garbage trucks
  • Motorcycles and scooters
  • Camping trailers and camper vans

Enhancing aftersales performance with advanced solutions 

SAP VMS (Vehicle Management System)

SAP VMS (Vehicle Management System) provides comprehensive management of the entire vehicle lifecycle, from sales to aftersales. It enables seamless management of service operations, spare parts tracking, and warranty claims, ensuring smooth, efficient processes that benefit both your customers and dealers. 

Spare Parts Management with SAP

Spare Parts Management with SAP efficient spare parts management is key to maintaining smooth aftersales operations. With SAP solutions, you can optimize parts availability, streamline ordering, and ensure timely delivery of parts. This reduces downtime and enhances customer satisfaction, all while improving inventory management.

SAP WTY (Warranty Management)

Managing warranties can be complex, but SAP WTY simplifies this process by automating warranty claims, improving compliance, and reducing administrative tasks. This ensures a smoother, more transparent experience for both dealers and customers, saving time and increasing operational efficiency. 

After Sales Dealer Portal on SAP FIORI

After Sales Dealer Portal on SAP FIORI – offers an intuitive and streamlined platform designed to reduce system maintenance costs while enhancing dealer engagement. The solution is divided into functional applications, enabling seamless execution of aftersales campaigns, whether free or paid. It includes a loyalty program that rewards dealers for attracting active customers, along with advanced reporting functionalities that help dealers achieve their targets. This innovative platform optimizes aftersales operations, improves performance, and drives customer satisfaction. 

Aftersales service excellence with SAP: your roadmap to success

By implementing the right SAP solutions for aftersales service, automotive companies can unlock a range of benefits, from operational improvements to increased customer satisfaction and new revenue opportunities. With the right tools in place, you’ll not only meet customer expectations but also boost your competitiveness and support long-term growth. Here’s how leveraging SAP solutions in your aftersales operations can create sustainable value for your business: 

Improved Operational Efficiency
Streamline aftersales processes and reduce manual interventions, improving overall productivity. 
Enhanced Customer Loyalty
By offering predictive services and seamless warranty management, you can create a more satisfying customer experience that fosters long-term loyalty. 
New Revenue Streams
Expand your aftersales offerings by incorporating value-added services like predictive maintenance and mobility solutions. 
Future-Proof Solutions
Leverage SAP's advanced capabilities to ensure your aftersales operations are scalable and prepared for future demands in the automotive industry. 

Failing to modernize and optimize your aftersales operations can lead to missed revenue opportunities, dissatisfied customers, and higher costs from inefficiencies, ultimately reducing profitability. 

Contact Request

A TRUSTED SAP PARTNER TO STREAMLINE YOUR BUSINESS PROCESSES

We are frequently chosen for a business partner by companies who discover difficulties not only with their SAP environment but also by those, who wish to improve their business processes. Contact us, explain your business challenge and let us help you just as we did it hundreds of times before.

This site use cookies. By continuing to use this website, you agree to our Privacy Policy.

OK, I agree