Comfortable in service and… self-service!
During the implementation process, we took care not only of the functionality, but also comfort: – A very important aspect of implementation is employee self-service with a user-friendly interface, which allows for streamlining the process of applying and eliminating paper forms – Paulina Kopcińska says.
An interface optimally designed in FIORI technology and mobile applications which enable employee self-service (view of data, applying for leave, employment process and granting bonus payment, applications for: changing employment conditions, concluding a contrate of mandate, terminating an employment contract, planning leave) facilitate work for every employee. Additionally, the system has a number of automations and integrations (e-PITs, e-Declarations, e-PUE). – Over 1000 people use the applications launched while the implementation process, and the accounting concerns over 2000 people – Grzegorz Zubilewicz says about the scale of the project.
Challenges which motivate to action
A big challenge of project implementation was its remote form, which applied to all actions beyond trainings – says Paulina Kopcińska about the difficulties of the project, and then she adds: – However, because we are widely available online, it didn’t pose a big problem for us. Other challenges were among others: data migration, which required a huge input of work related to clearing the source data, standardizing workflow processes while accepting applications by defining system rules and changes connected to Polish Order, which involved the team to conduct many tests.
The system was launched at the end of 2021, after a yearly implementation period. As Hicron, we also provided help at launch and hyper care right after launch. – We provided the Client with a dedicated, competent and dynamic team, which was motivated by challenges – Paulina Kopcińska sums up.