How to choose a professional services provider for SAP’s Vehicle Management System (VMS) module?

Written By
Jakub Wolinski
Some automotive companies worry that the implementation or upgrade of their Vehicle Management System (VMS) is a massive undertaking that requires a high cost and consumes an unreasonable amount of internal resources for a prolonged time. No wonder they search for a provider that is sufficiently skilled to contain the cost and time, while ensuring the expected result.

Below we outline a list of most common considerations that we hear from automotive customers, with some additional comments from our customers service team:

  1. Experience with SAP VMS: Look for implementation partners with a proven track record of successfully implementing SAP Vehicle Management Systems. They should have experience working with similar projects and a deep understanding of SAP’s VMS module.
  2. Industry Expertise: Consider whether the partner has experience in your specific industry. The requirements and challenges of vehicle management can vary significantly between industries, so having a partner with relevant industry expertise can be invaluable.
  3. References and Case Studies: Request references and case studies from previous clients who have implemented SAP VMS with the partner. This can give you insight into their past performance and the outcomes they’ve delivered.
  4. Certifications and Training: Ensure that the implementation partner’s team is certified in SAP VMS. SAP certifications demonstrate that they have the necessary skills and knowledge to work with SAP’s software effectively.
  5. Technical Expertise: Evaluate the technical expertise of the implementation team. They should have a deep understanding of SAP technology and be able to handle any technical challenges that may arise during the implementation.
  6. Project Methodology: Inquire about the partner’s project methodology and approach. Are they following industry-standard methodologies like Agile or Waterfall? Their approach should align with your organization’s preferences and needs.
  7. Scalability: Consider whether the partner can scale their services to meet your organization’s needs. If you plan to expand or make changes to your SAP VMS in the future, the partner should be able to accommodate these changes.
  8. Support and Maintenance: Ask about their post-implementation support and maintenance services. A reliable partner should offer ongoing support to ensure the system continues to run smoothly and address any issues that may arise.
  9. Budget and Cost Transparency: Clarify the partner’s pricing structure and ensure it aligns with your budget. Be wary of hidden costs and make sure there’s transparency in the pricing model.
  10. Communication and Collaboration: Effective communication is crucial throughout the implementation process. Ensure that the partner has good communication practices and is open to collaboration with your internal teams.
  11. Project Timeline: Discuss the expected project timeline and milestones. A clear timeline helps manage expectations and ensures that the project stays on track.
  12. Change Management: Consider whether the partner has experience with change management strategies. Implementing a new system often requires changes in processes and employee workflows, so expertise in change management can be beneficial.
  13. Local vs. Global Presence: Depending on the scope of your project, consider whether you need a local partner or if a global partner can meet your needs. Local partners may have a better understanding of regional regulations and requirements.
  14. Data Security and Compliance: Ensure that the partner has a strong commitment to data security and compliance, especially if your organization deals with sensitive or regulated data.
  15. Client-Centric Approach: Look for a partner that is client-centric and focuses on delivering solutions tailored to your specific needs rather than offering one-size-fits-all solutions.

Choosing the right partner is crucial. But also, also, a successful implementation requires sufficient clarity and adequate communication internally, particularly in geographically dispersed organisations – we wrote about it in the previous blog about the impact of global projects in local subsidiaries.

However, by carefully considering these factors and conducting due diligence, you can select an implementation partner that is well-suited to guide you through the process of implementing SAP Vehicle Management System and help you achieve your desired outcomes.

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Jakub Woliński
SAP and Software House Lead Hicron Australia

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