As few paper forms as possible – replacing paper with state-of-the-art equipment, all information on prices and the availability of spare parts and staff gathered in one place, knowledge of the vehicle and its repair history – all this inspires trust among customers. When a customer leaves his car at a service center, he would like to have the problem diagnosed as quickly as possible, have the price fixed and pick the car back up in the best possible condition.
Support in servicing
The Service Advisor solution is dedicated mainly to dealers and vehicle importers who focus on professionalism and providing reliable services to their customers. The Service Advisor app installed on a mobile device connects to the IT system and downloads as well as uploads data on customer visits and provided services. This solution can be extended to include access to a variety of information: current special offers, price lists, calendars displaying the availability of service centers and staff, information on stocks of spare parts, etc.
The 3D visualization of the vehicle makes it possible to mark the damaged areas. Adding photos is also possible. The Checklist function suggests a list of work to be carried out when servicing the customer’s vehicle. The Extra Services option makes it possible to recommend to the customer additional services that will be carried out as part of the visit. The Jobs bookmark makes it possible to carry out additional operations that may turn out to be necessary in the course of the repair. At this point, the full valuation of the work is also made. All other service operations that are determined at the site are priced on the basis of the rates in the central IT system, to which Service Advisor connects.