It is widely known that the care of the customer experience helps to increase sales. A tool that supports companies in the service process is SAP Field Service Management, i.e. SAP FSM.
SAP FSM is a tool supporting both customers and service technicians. Simple and intuitive access to the application connecting us with customer service is something that will be appreciated by every consumer reporting a failure – while for the technician, the platform that intelligently combines all the features needed for comprehensive management application is extremely important.
By implementing this tool, companies gain speed up and simplify the process of reporting repairs, transparent reporting, and high-quality customer service.
How can we improve the margin and quality of our maintenance services thanks to the use of SAP FSM? We invite you to watch the video in which our experts suggest how to make the most of this tool.
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