• SAP industry experience

    • After Sales Portal

    One Platform. Every Brand. Complete Visibility.
    For Importers, OEMs and dealer networks.

    Centralized warranty and after-sales service management across the entire organization.
    After Sales Portal
    After Sales Portal
    • After-Sales Challenges
    • Key Business Benefits
    • Key Solution Pillars
    • Key Features
    • After Sales Portal vs DMS
    • Who Is After Sales Portal For?
    • FAQ
    • References
    • Success Metrics
    • Why Hicron
    • Contact

    Automotive organizations today manage after-sales processes in a fragmented environment, from DMS platforms and emails to manual procedures. After Sales Portal brings order to this ecosystem by automating decisions, centralizing communication, and providing full control over warranty and service processes.

    Why after-sales in automotive requires a different approach

    In the automotive industry, the issue is not a lack of tools, but a lack of a consistent process. Each layer of the after-sales ecosystem operates differently:

    • The DMS supports operations locally – at the individual dealer level
    • The importer manages the network and processes at the brand level
    • The manufacturer (OEM) requires full compliance, reporting, and control

    The result of this fragmentation is always the same:

    • Dispersed communication between parties – emails, phone calls, and documents outside the system
    • Manual decisions instead of automated business rules
    • Warranty claim errors that cost time and money
    • No real-time visibility into case status
    • Recall management without tracking and reporting tools

    After Sales Portal is an SAP-native solution for the automotive industry that integrates warranty, service, and compliance processes within a single platform. It combines Hicron’s experience with SAP architecture and ready-made after-sales processes.

    If you accelerate service processes, you improve the customer experience. If you improve only reporting - operational problems remain.

    Filip Stankowski
    Automotive Solution Architect, Senior Technology Consultant HICRON
    One platform for the entire ecosystem
    The dealer, importer, and OEM work within a single workflow. No more inconsistent data or communication outside the system.
    Automation of decisions and processes
    Auto-approval, validations, and business rules replace manual checks. Simple cases are approved immediately.
    Full visibility into the claim lifecycle
    From repair registration to settlement. Each party can see the status in real time.
    Error elimination and regulatory compliance
    Built-in recall management rules block non-compliant processes before an error occurs.
    Real-time dashboards and analytics
    Decisions based on current data, not retrospective reports from the previous month.
    Integration with parts logistics and SAP
    One consistent operating model instead of multiple disconnected systems.

    3 PILLARS OF THE SOLUTION

    After Sales Portal is based on three pillars that define a modern model for managing automotive after-sales.

    Process automation

    Decisions that are currently made manually are transferred to the system.

    • Auto-approval and validations eliminate manual checks
    • Business rules ensure consistency and compliance

    Result: faster processes, fewer errors, and full control with no additional work.

    Centralization of operations

    All parties involved in the process work in a single, consistent environment.

    • Single workflow for the dealer, importer, and OEM
    • No communication outside the system and no fragmented data

    Result: the dealer, importer, and OEM work with the same information at the same time.

    Visibility and compliance

    Every process is visible and controlled from beginning to end.

    • Full claim lifecycle – from registration to settlement
    • Built-in recall and regulatory compliance mechanisms

    Result: decisions based on data rather than assumptions, with fully consistent information.

    Smart Warranty

    Intelligent warranty management

    • Automatic detection and blocking of recall-affected processes
    • Automatic data population and built-in validations

    Result: fewer errors and faster processing, with no manual checks.

    Dealer Command Center

    Operational dashboard for the dealer

    • All cases, statuses, and KPIs in one view
    • Priorities and actions available immediately, without searching for data

    Result: immediate decision-making, without information delays.

    Visual Flat Rate

    Visual repair time calculation

    • Selection of vehicle components directly on the diagram
    • Automatic assignment of repair times to the claim

    Result: faster work for technicians and elimination of calculation errors.

    Importer / OEM Control

    Network-level control and compliance

    • Fleet-wide visibility into recall status
    • One-click export and regulatory reporting

    Result: full control and compliance, without additional manual data monitoring.

    Multi-device & white-label

    One platform on every device

    • Access from a desktop, tablet, or phone
    • Interface aligned with the brand’s visual identity

    Result: consistent user experience, regardless of location or device.

    Embedded communication

    Communication within the platform

    • Conversation and decision history available in the context of the claim
    • No emails or communication outside the system

    Result: all arrangements are available in one place, with full transparency and auditability.

    After Sales Portal and the DMS – complementary, not competing

    After Sales Portal is not an alternative to the DMS. It is a natural extension of the system, covering areas that it is not designed to address, such as network-level warranty management, recall management, compliance, and communication between ecosystem participants.

    Ideal fit:
    • Manufacturers (OEMs)
    • Automotive importers and distributors
    • Dealer networks
    • Authorized service centers and repair shops
    • Commercial vehicle and machinery manufacturers
    When it makes sense:
    • Growing number of warranty claims
    • Compliance and recall management issues
    • Manual decisions instead of automated rules
    • No visibility into case status between parties
    • Regulatory pressure: recalls, safety, and reporting

    Frequently asked questions – our approach

    “It works, so why change it?”

    This is a natural question. Existing processes may work, but only up to a certain scale. When the number of claims increases, new brands are introduced, or regulators tighten recall requirements, manual processes become inefficient. After Sales Portal does not replace your way of working. Our system automates what you already do manually.

    “This means yet another system to maintain.”

    After Sales Portal is an integration layer connecting SAP and DMS platforms, not an additional standalone system. Data flows between existing tools, while employees work in a single, consistent environment. After Sales Portal means fewer systems to use, not more.

    “Too many operational changes”

    The implementation is based on automating processes that you already perform manually. For end users, the changes are an evolution, not a revolution: the same tasks, but performed faster, without errors, and all in one place.

    Subaru Europe

    Complete warranty claim handling cycle, recall management with automatic claim blocking, and a graphical flat-rate catalog integrated directly with the claim form. Technicians select a component on the vehicle diagram, and the repair time is populated automatically.

    When a dealer sees that, with a single click, they have access to the vehicle’s complete history, the status of every claim, and feedback for the end customer, without emails or phone calls, they no longer need convincing. After Sales Portal does not replace what the client used to do. It does the same thing, only faster, without errors, and in one place.

    Filip Stankowski
    Automotive Solution Architect, Senior Technology Consultant HICRON
    Abdul Latif Jameel Motors, Saudi Arabia

    One of the world’s largest independent Toyota distributors. Hicron implemented a warranty portal using SAP Fiori (WTY module) in 4 months, replacing the legacy AS/400 system. Wholesalers (dealers) handle warranty claims and recalls directly within the platform, with fully automated settlements.

    Four months from kickoff to go-live. That was enough to provide the dealer network of one of the world’s largest Toyota distributors with a fully operational warranty portal in SAP.

    Filip Stankowski
    Automotive Solution Architect, Senior Technology Consultant HICRON

    How will you know the implementation was successful?

    Shorter claim processing times
    Less time is spent on administration and more time for the customer. Simple cases are closed automatically.
    Fewer errors and complaints
    Validation rules eliminate errors before a claim is submitted, not after.
    100% recall compliance
    Full control over recall campaign status at the fleet level. One-click reporting to the regulator.
    Full operational visibility
    Each party sees what it needs. The dealer sees its own cases, the importer sees the entire network, and the OEM - the full picture.
    Greater dealer efficiency
    Less time spent searching for information and more time serving the end customer.

    Experience That Delivers Results

    After Sales Portal did not originate on a whiteboard. The solution was built on years of SAP implementation experience in the automotive industry, from OEMs and importers to dealer networks. The system has been proven in practice in projects delivered in Europe, the Middle East, and the APAC region, across different business models, multiple markets, and complex automotive organizations.

    Experience
    Implementations of After Sales Portal and warranty solutions in multiple countries and automotive organizations. Real-world projects for OEMs and importers, including: Subaru Europe and Abdul Latif Jameel Motors – Toyota.
    Approach
    Business-first, not IT-first: a solution tailored to the client’s processes, not the other way around. We automate existing processes instead of redefining them from scratch.
    Team
    Dedicated team is accountable for results and familiar with the realities of the automotive industry. Experience in integrating SAP with DMS platforms and dealer systems.
    Reach
    Projects for global brands and dealer networks in Europe, MEA, and APAC. Multi-brand and multi-market organizations with complex structures. 3,000+ projects across 5 continents.

    See After Sales Portal in Action

    See how After-Sales works in real time – in practice.

    90 seconds is enough to see how the platform works in practice: from the dealer dashboard and automated recall to the graphical flat-rate catalog.

    Watch the Demo

    Because after the sale, the real relationship begins.

    Contact Request

    A TRUSTED SAP PARTNER TO STREAMLINE YOUR BUSINESS PROCESSES

    We are frequently chosen for a business partner by companies who discover difficulties not only with their SAP environment but also by those, who wish to improve their business processes. Contact us, explain your business challenge and let us help you just as we did it hundreds of times before.
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