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SAP AMS: a complete guide for companies on the path to the cloud and reliable support

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Learn when it is worth engaging an AMS partner, how to choose the right cooperation model, reduce operational risks, and safely prepare your organization for migration to SAP S/4HANA.

SAP AMS today is more than system maintenance

A well-designed AMS model impacts not only request handling, but also business continuity, security, pace of change, readiness for migration, and the quality of collaboration between IT and business.

This e-book will help you look at AMS more broadly – as an area that can:

stabilize the SAP environment on a daily basis,
reduce operational and organizational risks,
support decisions related to the cloud and SAP S/4HANA,
provide tangible support for business development,
facilitate a seamless partner change.

What will you learn from the e-book?

When it is worth engaging an AMS partner

You will learn about the 3 most common scenarios in which cooperation with an AMS partner becomes a natural step: during a new implementation, in a mature SAP environment, and when the organization is planning development or modernization.

How to choose a service partner

You will receive a practical list of elements worth verifying when selecting an AMS partner – from KPIs, team seniority, and security, to the cost model, cooperation culture, and the provider’s operational maturity.

Dedicated team or shared service

You will see which cooperation model better fits your organization’s needs – depending on the scale of the environment, level of complexity, and expectations regarding quality, flexibility, and cost.

What daily cooperation with AMS should look like

You will learn how to structure the operational relationship with the partner based on elements such as OWSUW, the role of the Service Delivery Executive, incident handling procedures, and Problem Management.

How AMS supports the company before, during, and after migration to SAP S/4HANA

You will understand the role AMS plays in preparing the organization for migration, stabilizing the environment after the change, and further support in Public and Private Cloud models.

How to change an AMS partner without risk

You will learn the most common reasons for changing a provider and see how to carry out the transition without chaos, loss of knowledge, or risk to business continuity.

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Who is this e-book for?

This resource has been prepared for individuals responsible for the stability, development, and future of SAP environments in organizations, in particular:

CIOs, CTOs, and IT Directors,
SAP managers and application maintenance leaders,
individuals responsible for SAP S/4HANA and cloud migration,
decision-makers selecting or evaluating an AMS partner,
companies considering changing their current AMS provider.

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SAP AMS FROM HICRON

Download the e-book and organize your approach to SAP AMS!

What will you gain after reading?

After reading the e-book, you will better understand:

when AMS provides real support rather than just an operational service,
how to evaluate a service partner before signing a contract,
which cooperation model will be better for your organization,
how to structure day-to-day cooperation and responsibilities,
how to approach AI and the cloud in terms of stability and risk,
how to prepare a change of AMS partner without risk to the business.

Are these the challenges your organization is facing today?

This e-book will be particularly useful if:

you are not sure whether your current AMS partner delivers adequate business value,
you want to organize the cooperation and responsibility model within SAP support,
you are preparing your environment for migration to the cloud,
you are considering how to approach risks related to AI and security,
you are considering changing your AMS partner but are concerned about operational risk.

FAQ

Is the e-book free?

Yes, the resource is available free of charge after completing the form.

Is this resource only for companies planning migration to the cloud?

No. The e-book also covers daily cooperation with AMS, partner selection, service models, security, and provider change.

Does it focus more on technical or business aspects?

Both. The resource combines operational, organizational, and business perspectives.

Will the e-book help me evaluate my current AMS partner?

Yes. One of the key elements of the resource is a list of areas worth verifying when evaluating a service partner.

Does the resource address AI?

Yes. The e-book discusses the key risks related to the use of AI and presents this topic in the context of responsible AMS support.

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