Selena FM
need to increase efficiency of existing SAP solution and its support for business operations
As a consequence of its dynamic development, Selena FM began to feel the need for a secure and efficient IT system. In order to focus on key areas of development, the company decided to entrust system maintenance and administration to an external supplier. The company needed access to highly qualified specialists and required support in such areas as, for example, creating custom reports and extensions in SAP BI/BW.
01 Case study
Hicron specialists assumed constant supervision over the SAP systems, infrastructure, databases, and operating systems in the client’s company. The SAP systems of Selena are monitored 24 hours a day thanks to the proprietary Hicron SAP Monitoring Tool. As part of the daily support, Hicron experts handle granting and authorizing access to SAP ERP. In this way, they ensure compliance with the rules of data security at the client’s company.
Support scope
- Comprehensive SAP application management and maintenance services, including support for users, taking care of data security, uploading system corrections, creating backups,
- delivering and installing SAP ERP system updates,
- removing potential problems in system operation
- maintenance and administration of the SAP ERP system to the Hicron team
- focus on areas related to the direction of the company’s development
- preparing conditions for safe and efficient use of the system
The way Hicron’s care over the clients’ systems is organized guarantees constant availability of consultants during the service windows established with each client. Hicron guarantees the highest safety standards, confirmed by the ISO 270001 certificate. The SAP Application Support Team also operates in accordance with the international Information Technology Infrastructure Library (ITIL) standard.
Benefits
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