Long preparations
Since we created a team dedicated to Atlassian software in response to the challenges our clients faced, particularly related to the new reality of remote work, our goal has been to provide the highest level of service. A level confirmed by partner status, not just quality.
– To make this happen, we had to demonstrate a specific number of technical certifications and a certain level of knowledge. We passed these tests with flying colors – says Artur Kozaryn, Atlassian Consulting Leader at Hicron – Achieving the Solution Partner status in such a short time required a lot of effort, so I am proud of the entire team for dedicating so much time to perfecting their new skills. This confirmed our belief that our experts provide specialized knowledge and offer personalized solutions and services to clients, consistent with the quality of the software vendor.
Changes for the better and more opportunities
Does becoming a partner mean any changes for current and future clients? Yes, they will gain access to new opportunities.
– The status of a Solution Partner allows us to holistically provide Atlassian services to clients. From the sale of licenses on preferential terms, to the implementation of systems and their targeted maintenance and development. – continues the Atlassian Team Leader – Atlassian has supported us with its experience and best practices in customer service, giving us new tools to better meet the needs of each organization.
What does this mean in practice?
So far, we have been offering implementation, integration, migration, and maintenance services for Jira Software, Jira Service Management, and Confluence. Now we can go through the entire implementation process with our clients. By choosing Hicron, the client has one partner who can address all their individual needs.
– Our experts have technical knowledge of Atlassian products, but most importantly – they are project managers themselves, with PRINCE2 certificates – continues Artur Kozaryn. – We are no strangers to ITIL either, apart from the certification, we naturally understand our clients’ needs in terms of ITSM management.
Not just SAP or Atlassian
Although our roots are in SAP, today we offer our clients a holistic approach to digital transformation, including Software House services, e-commerce integration, and consulting. The partnership with the Australian producer allowed us to add team management support to our offering.
Complementary knowledge allows one to reach beyond their own area of operation. Having been on the market for over 15 years, on four continents, and in almost every industry, we have gained experience that allows us to see the whole picture of a company and its business processes (read more here).
We carried out our first JIRA implementation… on ourselves. This allowed us to fully understand each element and learn its practical applications. Today, our experts have the experience and knowledge, validated by subsequent implementations, to make Atlassian software part of any organization’s long-term strategy.
Free consultation
We are proud of our Atlassian implementations. We support dozens of companies in the implementation of solutions from the Australian manufacturer. Our organization also has some first-hand experience with these tools. They allowed us to maintain continuous development and we decided to support others on their journey as well. After many years of working on extending the functionality of these tools in our own organization and elsewhere, we expanded the scope of our services and created the Atlassian Consulting team. The team oversees all implementations of JIRA, Confluence, and other Atlassian products.
We decided to go the extra mile and expand our offering in this area even further. We introduced a free consultation service for Atlassian products. During the consultation we will analyze the nature of your business and within 2 days* you will receive a solution proposal covering all your needs, saving you the time you would otherwise spend researching the market, analyzing functionality, and comparing available solutions.
For more information, go to our offer or contact our consultants directly!
*2 days: this is the time we usually take to prepare the analysis, but particularly demanding studies may require more time.
