SAP - Sales, marketing and after-sales service area

Use SAP solutions to turn the passive followers of your brand into regular customers. Increase engagement, establish better repport with your customers with aftersales solutions and build an intelligent sales system in your company.

BY BUSINESS AREA

Digital transformation
Our Offer
How We Work
Why Hicron
Case Study
Cooperation models
FAQ
Contact

Digital transformation in marketing and sales

More and more marketing and sales managers are realizing that Customer acquisition, aftersales care and cross- or upselling processes can be significantly automated and accelerated. This is possible thanks to collection of data, which is then used to create strategies. Skillful distribution of tasks between people and machines also plays an important role. With the use of modern technologies, you can send your message to an audience even several times larger than before – and present a personalized offer to each and every recipient.

Fortunately, you will be supported in all of the above areas by IT solutions. You can collect and analyze data with SAP CRM systems, create precise quotes with Hicron’s proprietary solutions, and even support field service technicians in their daily work with FSM. In addition, the innovative solutions we provide offer companies support in improving the quality of the purchasing process in which the consumer participates. By using the right systems, the customer journey can be a personalized experience tailored to the expectations of buyers. In addition, the right extensions can provide your organization with sales development, via the activation of its multiple channels, as well as its acceleration and automation. Dedicated Hicron applications and solutions will support after-sales service. SAP solutions will turn data into specific sales strategies – and these will improve the efficiency of your company’s operations.

the first SAP partner in Poland implementing the SAP FSM solution

number of countries covered by the CRM system rollout in the Hicron project

SAP solutions for sales and cross- or upselling processes

Learn about SAP’s solutions, the use of which helps companies personalize sales offers, improve customer service, increase customer satisfaction with after-sales service and even better ensure customer loyalty.

SAP FSM – SAP Field Service Management
SAP for Dealers and Importers
E-commerce consulting

SAP FSM – SAP Field Service Management

SAP FSM aims at enhancing the entire sphere connected with service management, simplification of service processes, as well as acquisition of opinions and assessments of service operations.

Are you facing a problem that standard SAP solutions cannot solve?

Hicron experts will create an appropriate application for your company from scratch! Check out our proprietary solutions or choose the technology you want to work with:

SAP Fiori Hicron Innovation Lab Software House

How do we carry out digital transformation projects?

According to our slogan: VisiON Architect. SolutiON Maker, we operate on two levels – first we create a system plan that will allow your company to spread its wings, and then we turn this plan into real IT solutions and tools.

Hicron always starts cooperation with an in-depth understanding of your company’s processes and business goals. This is the only way we can determine which standard solutions fit your business and which should be adapted to the specific requirements of your industry or the market on which you operate.

Thanks to high-class programming teams, we are able to adapt any solution to the company’s needs. We use the ABAP language, the Fiori environment, and – if necessary – create solutions in other programming languages, such as Java, Angular, Kotlin, or Vue.js.

We support clients throughout the project, and – if the client so wishes – also during the product maintenance phase. As a result, your company uses a fully-adapted SAP system, a system that improves its operation, speeds up processes, and – as a result – reduces costs.

Why should you carry out a digital transformation with Hicron?

Expertise

Hicron has been specializing in the implementation of SAP systems and applications since 2006. We work with all modules, and thanks to our high-class programming teams, we are able to adapt any solution to the specific needs of any company.

Support of a business partner

At Hicron, we believe that your company’s success is our own success. That is why we make every effort to make sure our IT solutions will elp you reach your business goals. That's how we strive to earn the name of a Trusted Advisor.

Remotely run projects

We are flexible in delivering our services - working on-site and 100% remotely. We have developed a methodology and proven solutions that guarantee the security of your data throughout the project. Every effort is made to adapt the mode of cooperation to the preferences of your company.

International experience

We operate globally – on the MENA markets, in the United States, Germany, Great Britain, Australia and many other countries. Thanks to the experience gathered on such diverse markets – and in various industries – we are able to offer unconventional and proven solutions. We know what worked for other companies and what can help your business as well.

Case Study

SAP DMS Implementation

Hicron was entrusted with the task of implementing a proprietary Dealer Management System in 50 German branches of PSA Peugeot Citroen Group.

Read full case study

The IT system supporting the work of retail outlets is the foundation of our business. The ability to optimize and adapt it to the needs of all entities in the PSA Group is of strategic importance and we consider it a step into the future.

Peter Windhöfel

IT Director at PSA Group Germany PSA Group Germany

Hicron POSBox implementation

In connection with the development of the RuckZuck Partner System and the network of its own showrooms in Poland, the company decided to implement a POS application.

Read full case study

Due to the development of the RuckZuck Partnership System and a network of their own showrooms in Poland, we were looking for a solution that would help us manage the numerous products. We decided to use the POS application, an original solution by Hicron. Performance from Hicron’s consultants was at the highest professional level even when the project was only at the stage of creating the concept. This Project went smoothly, we could start using the facilities provided soon after this implementation.

Bogna Steciuk

Vice President of the RuckZuck Board of Directors RuckZuck PL

SAP CRM implementation and development

PCC Rokita has set another step towards growth. It was a project to implement SAP CRM to increase control over sales processes. The company chose Hicron as an implementation partner because of our international experience in SAP CRM implementation and rollouts.

Read full case study

We were looking for two features in our future implementation partner. We wanted our partner to have a skilled team of consultants experienced in the implementation of CRM systems. On the other hand, we wanted to cooperate with a company that would implement the CRM system in accordance with the methodology accepted for this type of project. Hicron has fully met our expectations.

Marek Pytowski

Head of the ERP Systems Team at PCC IT PCC Rokita

Cooperation models

We made sure that the proposed terms of cooperation corresponded to the present reality – i.e. that our cooperation models are flexible and enable adaptation to constant changes. Learn about how we work and choose the one that best suits your company’s requirements:

Time & Material

Fixed Price

Team Extension

FAQ

What is a SAP in sales?

SAP is software that supports sales processes, including: shipping, price and discount management, invoicing. It is a comprehensive solution that supports all areas of company operations and speeds up daily work by handling the entire CRM and sales process. It enables instant creation of sales documents, automatic transaction imaging, and minimizes data entry errors. This tool coordinates the resources, activities, and information needed for sales business processes. It can be adapted to the individual needs of the client.

How is SAP used in customer service?

There are two tools available in the SAP system that support the customer service process: SAP Customer Service and SAP CRM Service. It is possible to integrate them with other SAP modules or other applications. They can be used by maintenance service departments from the moment a customer reports a need to settlement and invoicing. They optimize the management of data (including information on customers, materials, and guarantees) and the reporting system. They enable the creation of a so-called solution base to quickly identify problems and suggest solutions. It also offers maintenance service contract management and work planning.

What is SAP customer service module?

The SAP system has two modules that can be used in business processes related to Customer service:
• SAP Customer Service – supports simple outbound and inbound communication, has a standard SAP GUI interface, and enables automatic resource planning. It is a more cost-effective solution for companies that do not need an extensive system.
• SAP CRM Service – solution suitable for companies with a large number of business processes; it has functionalities that support not only maintenance support , but also sales and marketing. It enables active communication, for example by creating campaigns or customer satisfaction surveys. It can be expanded with additional capabilities.

Contact Request

Let’s talk about digital transformation in your company

We realize that you are facing numerous challenges in the areas of production, logistics and sales. If you want IT experts to show you the possible development paths, contact us!

10steps2s4 - 10 steps to SAP S/4HANA

5 commandments of good outsourcing on the example of ERP systems

Building the client's loyalty in the automotive industry